A question for fellow bouncers, how to handle situations alone.

Question

i work as a bouncer/security officer on the weekends and i must admit that i don't have confidence in my co-workers. one is the proverbial hot head with a huge ego, another is the wanna-be who looks up to him. and the other 2 are really small guys who can be easily intimidated sometimes.

what are solutions to resolving conflicts (alone) without the potential distractions and problems my own workers could cause.

Answer 1

I was explorer with the best police dept. in Georgia (maybe the country) and we were taught that if we speak calmly then the person(s) we are talking to will usually calm down themselves when they are the only ones yelling and there is no hostility coming from you. If they buck up, then throw it all out the window and bash some heads. lol

Answer 2

Stay focused and be alert to potential problems. Pay attention to your sorroundings but stay relaxed. Getting tensed up will slow your reaction time. If trouble starts work it outside away from other people and property if at all possible. Last but not least call 911 whenever trouble starts..

Answer 3

I'm not a bouncer, but I can say that the calmer (and cooler) you remain; the more in control you'll be (even if you have to use force).

Answer 4

try and find there strengths and how they would handle situations but talk to the boss about this

Answer 5

really,you should make friends with them. about 1-2 weeks into the friendship after you've hung out you should nicely bring it up. tell which one has which problem and work as a team to work it out and overcome. after all you are a team on the job. sounds corny but it'll most likely work.afterward you can hang out more and discuss it and discuss tips on bouncing,getting your word in and hearing them accept it will surely stop this doubt a little.

Answer 6

Always start calm and at a low point to leave room to step it up. It's far harder to bring a situation back down if you go in too firm. Im an ex officer and would often work nightshifts alone and deal with conflict. The most valuable skill to have is negotiation skills, always best to deflate the situation verbally. If this is a talent you have then maybe pull the agressor aside, away from the hotheads and calm them down and show them you empathise. You will feel more empowered the more you do this, it's so easy to bash someone but a real challenge to turn their mood around completely and create something positve out of a negative?

Always be aware of your surroundings though and personal space, obviously your safety comes first!

Good luck!

x

Answer 7

We teach bouncers and police, security guards etc.

Always approach a person who is upset or drunk or both with open palms and hands out front in a non aggressive stance. Use calming words and phrases. Make suggestions like "Lets talk outside" ,or "we don't need to have trouble". Start by making strings of suggestions that are toward the outcome you want. One suggestion may take hold.

My suggestion about your workplace is to get another job. These guys will get you hurt or in trouble sooner or later.  

Answer 8

check out the blauer spear course on you tube

Answer 9

Be nice, take it outside, but be nice. If he don't walk, walk him, but be nice. :P You can control people more often then not if you always keep your cool and dispel unpleasantness with moral fashion. takes allot of practice not to beat down some drunk b*****d, but it is the booze talking usually. Plus you learn self control, you can p**s off most common arseholes with a nice attitude and a smile.