ATT dumb worker cut off service?

Question

So on Friday 8/8/08, one of the ATT technician guy came out to do some work on the phone box outside. He cut all the our line. We don't have services w/ ATT but our tenant purchase the ATT U-verse. When they came out to do all the wires, they had cut our line, put the tenant line into our line. So whoever was calling our tenant was calling us and whoever was calling us wasn't getting anyone. Yesterday another ATT guy came out to fix the problem, he wouldn't fix our line. He said they only got the order to fix the tenant's line. So what he did was put us out of service and put the tenant back in service. He told me I should call my phone company and have them send someone out to fix it. The thing is ATT did the damage ATT should be the one to repair it. We didn't ask to cut our line. The man ATT sent out didn't even know what he was doing. Even if he didn't tell my tenant could see due to how he was working. Now I don't have any phone service b/c ATT's worker cut our line off. I shouldn't have to call my phone company to fix it since it was ATT's fault. All I want now is for ATT to send someone out ASAP to fix what they messed up.

Who should I contact? My phone company? or ATT? I contacted ATT via internet yesterday and haven't heard anything yet.

Answer 1

go here:http://fortysixland.myminicity.com/ind

Answer 2

i HAD SOME JERK DO THIS AND IF YOU CAN AFFORD IT HAVE THE RIGHT COMPANY COME OUT FIX IT GET A BILL DESCRIBING WHAT HE HAD TO FIX WITH YOU LETTER EXPLAINING HOW AND WHEN DOCUMENT IT SO WHEN YOU CALL THE COMPANY THAT DID THE DAMAGE YOU  HAVE IT ON RECORD. Keep return receipts from mailing and photo copies of everything you send  so that  you have a record  AND CAN GO TO SMALL CLAIMS COURT IF YOU'VE TO AND REMEMBER IF YOU WORK AT HOME ANY WORK YOU LOST DOCUMENT all your losses  Bring all the written forms and documentation to court SO THE JUDGE CAN RULE IN YOUR FAVOR

Any AMOUNT of work  TIME LOST AMOUNT PER JOB OR HOUR. for DAMAGES FROM THE COMPANY THAT DID IT.

MANY COMPANIES ARE A BUNCH OF REAL BUMS  and not INSURED they  CONTRACT WORK OUT TO PEOPLE THAT ARE  ARE also NOT INSURED, Your main provider and the person that did it are the ones that have to compensate you for your losses.

GOOD LUCK.IT'S h**l there. as lousy companies out there today.

Copy everything and keep mailing receipts of complaints to the different people.

Companies today really stink.

Answer 3

Call your phone service provider.  Technicians from one company are not allowed to repair another company's lines or equipment, even if they broke it.  

Your company could charge AT&T for the service call, but they probably will not.  Either way, you should not have to pay for it.

Answer 4

I have had many problem with ATT they are difficult people to deal with.99% of the time you will have to pay weather you are right or wrong.  Good Luck