Acer orbicam. I have a laptop, make :ACER, Aspire 5613AWLMi. As permy request Microsoft checked my

Question

I have a laptop, make :ACER, Aspire 5613AWLMi. As permy request Microsoft checked my computer and reported that the software for Philips Driver needs software to repair the unit.

Webcam is not working very well. The end the party says their computer reports that webcam is not installed on my computer. If at all the picture can be seen, then the sound is not perfect.

Can you please help me in this problem. I am an old man and not technically qualified. I am Mr.John Thomas aged 74, my email id is [e-mail] Please help me