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Acer problems. For Christmas my mum recieved an acer aspire 5920 notebook. Was working fine until

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For Christmas my mum recieved an acer aspire 5920 notebook. Was working fine until a few days ago, nothing would work. Spoke to a bloke at Acer who told her to press Alt and F10, then it should tell her to wait a moment while the problem was being fixed. She was informed that the error was due to Windows crashing, after waiting nearly 3 hours, she gave up and shut down, we have been trying ourselves to get it going without any joy, please can you help?

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