Adult Novelty Fiasco: Will she even hold a candle in small claims court?

Question

I sell adult novelties and had the misfortune of snagging myself one devilwoman of a customer.

Our order forms CLEARLY state "ALL SALES ARE FINAL." I clearly stated this at the function I met her at too.

This is an industry standard!!! DUE TO THE PERSONAL NATURE OF THE PRODUCTS, ALL SALES ARE FINAL!!!!!

We only make exceptions for manufacturer defects at which point an exact exchange is given. This was not the case. I was willing to bend the rule for this asinine woman to get her to stop screaming at me. I told her if the products were in their original packaging, I would refund her. Suffice to say, they were USED. The company I represent mailed her a certified letter giving her $125 in product credit ($50 more than what she actually spent to help soothe her crazy mind) informing her that because the products were used, we can't give a cash refund (a refund that didn't even need to be given in the first place). Now her crazy A$$ is going to small claims court. If I have a copy of her order form, a picture of the USED toys, the certified letter with her product credit (and obviously a gesture of goodwill), will she even hold a candle in small claims court? Is there anything I'm not thinking of?

Answer 1

no and you should file a counter suit

Answer 2

you win as long as you have proof on her reciept that all sales are final

Answer 3

Sorry. But this is freaking hilarious!

Answer 4

I don't believe she has a leg to stand on.  Go to court with all of your proof.  It sounds like you and your company have been more than fair to this customer.

Answer 5

No! Whats her complaint? That it chipped her teeth or something?

Answer 6

First of all:  ewwwww....hope she at least "cleaned" everything before she tried to send it back.

Second, sounds like she is SOL.

Keep documents of everything including time, date of conversations, mailings, etc.

Answer 7

she does not have a snowball's chance in h**l

and if I were you or your company I would rescind the credit

she does not deserve it