Question:

Alpine Air XL-15 does not produce ozone

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When my Alpine Aire purifier quit producing ozone and the green light quit comming on, my husband recognized that the old greenboard jumper that connected to the tube inside was broken. I ordered a replacement from Alpine Air. The replacement looks nothing like the original, however, I am assured by customer service that it is the right conversion plate to replace the old one. It has only two prongs to connect where the three prongs still on the machine should connect. It also does not have any way to connect to the tube that comes from the front of the machine.

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