Am i entitled to deposit on bed & breakfast back i cancelled back?

Question

we cancelled a booking the night before but paid 50% deposit, the owner said we cant get money back but on the website it does not state deposit is non refundable. where do i stand . i am in uk

Answer 1

Check the confirmation email you received after you paid the deposit, most hotels and B&Bs will refund it you give a longer period of notice but some don't at all and it must be stated as part of the terms & conditions.  Did you read any small print before you made the booking?  Did you receive a letter or email confirming receipt of the deposit and/or booking?  Check & see if there's any small print.