Anti virus 2009 uninstall problems....

Question

i think it must be a trojan it is shutting down computer and dumping physical memory just bought kaspersky to counter act and is not helping please tell me what to do!!! i need anti virus 2009 off my computer it does not shop up in add/remove programs list

Answer 1

There are many possibilities for this kind of problem.

Like if you recover operating system without removing virus and antivirus, or new software and hardware install

Ok.now Start your computer safe mode and remove latest hardware and software. For uninstall antivirus you install again /repair antivirus by CD or setup file and then remove it.    

Answer 2

It certainly sounds like you have been infected with some kind of malware.  Unfortunately, if you find one infection, it is highly likely you have another one. A virus, trojan or worm are all different types of infections/malware and there are some great FREE programs that can help you.

First, clean up (delete) your cookies, temp files and temporary internet files. I prefer to use Ccleaner to do this, rather than the built-in DISK CLEANUP, as I feel it does a much more thorough job - for example, it will clean out the index files on your next reboot.

If you want to use Disk Cleanup, you can find it if you:

- Double-Click on My Computer to open it up

- RIGHT-click on your C: drive

- Choose PROPERTIES and then click on the DISK CLEANUP button

- When done, reboot your computer.

Delete these files daily or run Ccleaner every day right before you shut your computer down.

2 - You should also have a good anti-virus program to help protect your computer. AVG FREE is an excellent anti-virus program. You might also choose Avast or Avira, both also free programs.

3 -Since NONE of the anti-spyware/anti-adware programs are 100% accurate in finding and removing spyware, you need at least two programs which you will run one after the other, not at the same time.

There are three excellent free ones:

--Spybot, Search and Destroy

--Ad-Aware

--Spyware Blaster

All are available FREE.

You will need to download, install, update (and IMMUNIZE in Spybot) and run them, one at a time. Be careful with the NAME of these programs - there are "look-alikes" with very similar names, that are in fact spyware themselves! Reboot after you install each one!

After this current infection is cleared up, be sure to run both of the above programs at least once a week if you are on the internet frequently and/or like to download music or files.

NOTE: Some infections prevent your from downloading the above programs. You may have to use a clean computer to download the programs and copy them to a thumb drive or CD. Then transfer the install files to the infected computer and run.

--Occasionally you will not be able to run these programs without being in SAFE MODE.  To get there, reboot your computer and tap the F8 key, repeatedly until a menu comes up.  You want to choose SAFE MODE WITH NETWORKING.

4 -You should also have a good firewall to help protect your computer. Zone Alarm makes a totally free version (watch you don't download the 30-day free trial of the paid version). You can download this from the manufacturer at www.zonelabs.com

HTH : )

Good luck!

PS - Most of the above programs can be found at www.download.com

Answer 3

1. Ok first off open up the main window and "select settings"(near the bottom), now in the new window select "threats and exclusions" in the sidebar, now check the box that says "Potentially Unwanted Software(riskware)".

2. Now run a quick scan with Kaspersky and it should detect it.

3. Download:

a. SmitfraudFix- http://siri.urz.free.fr/Fix/SmitfraudFix...

b. VundoFix- http://www.atribune.org/ccount/click.php...

c. ATF cleaner- http://www.atribune.org/index.php?option...

d. Free version of SuperAntispyware- http://www.superantispyware.com/

4. Now, scan/clean in this order:

a. ATF cleaner (use select all), it has options for both IE, FireFox and Opera

b. SmitfraudFix

c. VundoFix

d. Supeantispyware

e. Finally Kaspersky with high in the scan my computer settings.

5. That should have removed it and PLEASE REMEMBER, DON'T DO ANYTHING ELSE DURING THE SCANNING, just leave the computer until it is done, then move onto the next step until you have completed the procedure.

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If none of these steps solve it please make a post on the forums where we would be happy to help you further:

http://forum.kaspersky.com/index.php?sho...

Also in the future we can help you better if you state the program and version, example, you have: Kaspersky Internet Security 7, please state that you are running KIS7, or if you have Kaspersky Anti-virus 7, then KAV7.

Answer 4

i had the same problem e-mail me and ill tell you how to fix it