Antivirus XP 2008 got installed on my computer and the subscription was bought. how do i get my money back?

Question

Antivirus XP 2008 got installed on my computer and the subscription was bought. how do i get my money back?

Answer 1

I just got rid of that thing for a customer.  Pain in the ear....

But you can get rid of it yourself. This is what I did.

*Download, install programs and the get the updates. DO NOT RUN A SCAN YET:

Adware

http://www.download.com/3001-8022_4-1073...

SuperAntispyware (Free Edition)

http://www.superantispyware.com/download...

Malwarebytes-Anti-Malware

http://www.download.com/Malwarebytes-Ant...

Ccleaner (will clean up c**p after going online)

http://www.ccleaner.com/download

*Then after you have done the install and updates of each, DISCONNECT from the internet. Pull the plug.

*Go to Start>Settings>Control Panel>Internet Options. Under browsing history choose delete (cookies, temporary internet files etc). If a window pops up, check the box, delete files and settings stored by add-ons.

*Make sure your folder settings allow you to see the ALL your folders, Go to My Computer, double click it. Then go to Tool > Folder Options > View.  

Check all the boxes which say to show files boxes and UNCHECK all the Hide boxes. Warning may appear, click yes/ok.  Then click apply and ok.

*Now Go to C:\Documents and Settings\**USERNAME\Local Settings \temp

Delete all files.

**USERNAME means the actual user, you won't see Username.

Do above for each user.

*Delete all in recycle bin

*Run CCleaner.

*Next, boot up in safe mode (Tap the F8 key every few seconds as the system boots up until the screen with Safe Mode option appears). CHoose the first Safe Mode, not with network.

When it boots up it will look funny, it might ask for administrator password.

*Now run the above spyware programs. Choose Full scans as oppossed to quick scans. (NOT CCleaner)

You can also run a full scan with your virus program, mcafee or whatever.

I would also download and install Firefox, its less vulnerable than IE.

http://www.mozilla.com/en-US/firefox/

(Then configure it for pop-ups and other things, like Clearing everything when you exit. Go to tools>options>privacy tab, setting to clear everything)

RUN CCLEANER AFTER YOU ARE ONLINE. I dont analyze, I just choose the Run option.  Have every user do this.

Answer 2

It's not a virus - it's malware, which inaccurately reports that you have tons of viruses in order to get you to buy it.

Bad luck, it's extremely annoying, a few of my friends and coworkers have had it.

Use these uninstall instructions:

http://www.bleepingcomputer.com/malware-...

Basically they tell you to get Malwarebytes' Anti Malware, which is free, and gets rid of this no problem.

Regarding the money you paid, good luck.  You could try speaking to your credit card company - although you willingly purchased it, surely there's an argument for fraud - as the software tells you you have viruses you don't have in order to get you to buy it.

Answer 3

dude u wasted sum money there

antivirus XP 2008 is a virus a huge virus

take it in to best buy or buy a virus protection

im nawt joking my mom took our pc into best buy and they said that is an awful virus and to get it of asap

my mom says if u used a credit card check it they could have stolen ur number...

email me at [e-mail]

ill help u get it off

Answer 4

Antivirus XP 2008 is a suspect anti-spyware application that have a set of features which do not work, and produces false positives which may goad the user into purchasing the application. Antivirus XP 2008 show various pop-up advertisements and fake security messages, which may disturb your work and slow down computer performance. Antivirus XP 2008 is a clone of XP Antivirus fake antispyware. It is recomended to remove Antivirus XP 2008 from your computer.  

Answer 5

You don't mention which AV software.  Assuming it is Norton, go to:

http://shop.symantecstore.com/store/symn...

Answer 6

Follow the instruction on the link below to clean your computer

10 easy step virus and spyware removal using free software

http://www.review-ninja.com/2008/08/10-e...