Any advice for my wireless that drops when my home phone is used?

Question

I have high speed DSL through SBC/Yahoo/ATT. I have a wireless router that I use for my laptop. Heres my head scratcher. (well it is for me but probibly not for others but when I am online and working, I loose the wireless connection if the home phone rings or someone picks up the phone to use. Now my wireless is a 802.11 and love its performance except when I get dropped. I have the filter in place that ATT sent with the router. I am confidant it has something to do with the cordless phone but this is the 2nd cordless that I have gone through. At first I had the base for the phone up in my "office" but I got a new phone AND placed the base at the opposite end of the house in case it was because the router and base were so close. SIGH, obviously that hasnt helped. Arrrrrrrrg.

Thanks ahead of time to everyone who helps... Chip

PS If bribery helps...anyone who helps me and needs any business promotional items get a automatic discount!

Answer 1

The above is dead on correct - but it may not be enough.

Additionally - if the option is available to you. Change your router to use "802.11a"  or  "a" .  Both the wireless router and the laptop have to support it - but it is less likely to suffer interference.

Another option, that might be easier and cheaper, is to replace that cordless phone  (that has "2.4" on it somewhere) - with one that uses either 300Mhz or 5Ghz.

Based on this link:

http://store.att.com/catalog/productdeta...

Your 2 wire does not support "a" protocol.

# Open an Internet browser.

# Type http://homeportal in the address bar.

# Click the Go button or press the Enter key on the keyboard.

Going with 2.4 - will make the problem worse, not better.

Distance helps - but I'm becoming convinced that the filter you have installed is bad, or that you are missing filter(s) from the other lines.  Does a wired" connection work just fine if you are on the phone?  That will rule out the filter issue.... then we are back to wireless channels and such.

hey best.... Do you mind explaining what the MTU chip is a bit more? I work with this stuff from a consumer (business) perspective frequently and hadn't heard that before.

Answer 2

It is possible its the cordless as 2.4 ghz will interfere BUT as I work tech support for a DSL company my money is on either

1 a bad filter on your phone

Or

2 an MTU chip on your line that your ISP has to remove

Answer 3

You need to set the channel on your router to one that is different than your phone.  They use the same frequency.  I can't tell you specifically how to do it without knowing what router you are using.