Any experience with Conversational Hypnosis ?

Question

I need to improve my conversation skills and be able to influence people more. I work in the complaints department and meet a lot of angry customers everyday.

http://conversation-hypnosis.info/

Answer 1

Bought the book Conversational Hypnosis and have gone through part of it.  

Looks like a rather useful book.  Many good techniques I never thought about.  

I bought it as I have a very difficult child that I need to understand.   I think it has helped me to be more persuasive to my boy.  He is more willing to listen after I apply some of the things I read about.