Question:

Any ideas to better services at the customer services desk?

by  |  earlier

0 LIKES UnLike

Our mall is the largest themed mall in the region, any creative ideas would be helpful, - esp as my appraisal is nearing....

 Tags:

   Report
Answer The Question I've Same Question Too

2 ANSWERS

Sort By: Date  |  Rating

  1. I would say that you spread this word...

    to your staff...

    whenever a client asks about something you don't know.

    do not say I do not know...

    do not pretend that you know...

    do not make up a story ...

    say instead...

    Sir/ Madam, I am not quite sure of the answer, however,

    I will FIND OUT for you if you just give me a minute...

    and once you provide the answer say

    "Thank You for that good question...

    it certainly contributed to my growth today."

    this works wonders.

    I always share this with the new staff I train and it's quite useful

    whether you're working at a hotel, hospital, bank or any job that has inter-personal contact.

    goodluck...


  2. better training/more knowledge for the staff.
You're reading: Any ideas to better services at the customer services desk?

Question Stats

Latest activity: earlier.
This question has 2 answers.

BECOME A GUIDE

Share your knowledge and help people by answering questions.
Register Now