Anyone had a refund from Virgin trains?

Question

I feel that I was 'conned' into buying a first class up-grade from Virgin for a Sunday evening journey from Bristol to Sheffield.

I left Bristol at 6 30 and didn't arrive in Sheffield until 24 10- that's almost six hours. The train was dirty and I didn't get a drink until 11 30, and only then because I complained.

I got a refund of seven pounds for a eighty eight pound journey!

Anyone else had this experience? I won't travel Virgin again!

Answer 1

A friend of mine claims that his niece knows someone whos` stepfathers penpal (who lives in Cambodia) got a partial refund from Virgin Trains. However, it got lost in the post.

Answer 2

No i didnt, but because i complained about the delay from Birmingham New Street and i was going to Euston, and that the train was full of clothes show passengers, the train manager have myself and my friend a free first class upgrade!!!! :D

Way to go Virgin!!!

Answer 3

nah not that kinda experience but once i got a refund of a totally different nature where i had to cancel the ticket to buy it again with a young persons rail card...they charged 5 pounds for the cancellation but altogether the ticket cost me less...so yea! besides that i haven't really had a bad experience with virgin...though i haven't ever travelled the first class...so yea dunno bout that!

Answer 4

NO