Anyone help me with my Genie garage door opener?

Question

My garage door is well balanced and can be hand-open/close smoothly. But when start the chain-drive opener until the chain is engaged, there's abnormal noise and vibration from the drive gear unit, and fail to open the door. What could be the problem?

Answer 1

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Disclaimer:

Garage doors are heavy, and dangerous appliances!

Any information provided here is for educational purposes only. SpringForce Garage Doors does not recommend garage door service be attempted by anyone but qualified door service technicians.

In other words, if you hurt yourself working on your garage door, or opener after reading this DON'T BLAME US - WE WARNED YOU!!

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There is a nylon drive gear in most residential chain-drive units that strips out sooner or later, depending upon how much abuse the opener has encountered.  A sure sign the gear is chewed up is white plastic powder in the bottom of the motor box - visible when the case cover is removed.  (Disclaimer:  Case cover removal should only be done by a professional garage door opener service technician.)

The gear is usually replaceable and any good garage door company should be able to do the job for you fairly quickly.  

On a LiftMaster-Chamberlain-Craftsman unit, replacing the gear will usually make the unit run like new.

More information on garage doors and openers is available on the SpringForce Garage Doors website at:

www.springforce-garage-doors.com

Hope that helps!

Answer 2

Many residential garage door openers have plastic drive gears that just don't last.   I doubt you could even find one with all metal gears, and if you could it would probably cost 4x as much.

I can't say exactly what is causing the noise, but it's got to be drive related.  

I'd get up there with a ladder.

Unplug the unit.

Remove the cover.

Plug it back in.

Keeping your hands away, have someone activate the button.

See if you can view where it's acting up.

Call a pro.

Answer 3

ya its broke... go on line to genie and go to the help section