Anyone think I can recoup what I spent with Constant Contact after I found they may have been over billing me?

Question

For years I have used Constant Contact. It is an online email marketing company that allowed me to upload my customer info and then send out monthly newsletters. I always wondered why I could send out 9000 emails to my customers, which included a savings coupon, but those customers would then come to my site and not use the coupon. I suspected CC was either being blocked or I had more bad emails in my database than I was aware of. I left CC and went over to Godaddy and sent out the 9000 emails...4200 bounced as being invalid. I suspect CC was not showing the true number of bad emails because the 9000 contacts put me in the $75/month range rather than the lower, $50 range. I am thinking they owe me about $25 per month for the past year at least. I have a call in for a manager. Anyone want to give their opinion as to the approach I should take with them?

Answer 1

The attorney general offices of most states have limited resources.  Thus, you should report the company, but do not expect them to impose any sanctions or resolve the matter.  They simply go after the big problems.  In fact, many reputable businesses are often reported to both the BBB and attorney general - thus your complaint is a drop in the bucket.  It is only when the bucket is filled they will start to care.  Anyway, call them, e-mail them, write them a letter, then drop the issue.  Its not worth the time and money to pursue.  In addition, a lot will turn on the exact language of your contract with them.  In the end, you might just find that you got exactly what you paid for (contractually speaking).

Answer 2

Call your states Attorney Generals Office, Department of Consumer Affairs and place a complaint with them against Constant Contact.  They will investigate your claim and impose the necessary sanctions.  Best of all it is free.

Best wishes.

Answer 3

I'm sure if you contact the company and explain your problem, they'll be more than willing to help you.