Are many credit companies now telemarketing under the guise of "customer service?"?

Question

I have a new card with Orchard Bank, but it is nerve-wracking that even the automated call center is answered by people trying to coerce me into some service I don't need.

Now, I'm still wary of using the computer for services, especially since we had a keystroke and monitor hook on our computer recently, transmitted through, get this, my husband's international conglomerate that works with the US Government.

Yeah, that's how well encrypted this thing was, and there no telling if it's gone.

Anyway, I don't bank online. Period.

But this whole fraudulent "customer service/personal touch" thing is making me think of switching.

Is this practice just the new trend, or can I safely take the leap and assume I'll be safe from predators (LOL) when I call an automated line?

Answer 1

you're correct ,it's a new tactic to get you to pay them for more extras.

Answer 2

Most places are going to try to cross-sell you something if you already deal with them.  It's the world we live in, particularly with the economy the way it is now.  If you need to speak to someone, clearly and politely tell them that you only want your questions answered and do not want to hear about any other offers they may have.  I don't think you should have any worries about fraud when you place a call and are sure of the place you are calling.

Good luck.