Are the services provided by indian call centre of good quality?

Question

Are the services provided by indian call centre of good quality?

Answer 1

Its true, the services provided can be exceptional, if you were able to understand what they are going on about.

Answer 2

Not when they are selling stuff I had to get out the shower 3 times the other day to answer the phone just to find out that it's those bloody sales calls and the thing is I've got BT privacy and call barring so it's extra annoying.

On the other hand when my tickets that I bought from the virgin trains website got lost in the post the call center staff were very helpful and got some replacement tickets sent to the train station.

Answer 3

you have to be joking

Answer 4

With respect, no.

The average English person finds it difficult to understand the Indian call-centre worker who never has the authority or ability to resolve the problem.

I love speaking to an Indian 4500 miles away in order to sort out a problem with my bank who has a branch 2 miles away...

Answer 5

Usually, they are.  As Americans, we have difficulty understanding their accents and we get frustrated.

Once my Citibank card wore out. I called the 800 number.

I got someone in India. Instead of re issuing a replacement card, they cancelled it and sent a new one. But when they cancelled the old card, it wiped out my online bill pay history that was linked to the debit card. What a mess it created.

In the USA we "outsource" a lot of jobs to India. So maybe that's also a reason we resent overseas services companies.  But overall, service is good.  Indian people are extremely intelligent. As are Chinese and Russians.

Answer 6

No not at all, had a phone call about 10mins ago and don't have a clue what the call was about!

Answer 7

No. They don't seem to know anything about the service/product the company provides or produce so they aren't helpful at all and it costs too much to call them

Answer 8

All call centres suck. Indian call centres are no exception.

Answer 9

not normally, but I had an excellent conversation with one once and the problem was fixed.

Answer 10

I usually can't understand them. BT's call centre seems to be staffed by the local village idiots.

Answer 11

I have not found them to be easy to understand. Dell in particular. I usually try to use a company with UK based call centres.

Answer 12

From what I've experienced, no. Often times, there is a MAJOR language barrier. It is hard for me to explain what the problem is in a way in which they will understand, and vice versa. I don't think there is a deficiency in the call center's support capability, but this cost effective fix has placed a damper on customer support effectiveness.

Answer 13

unless you are of indian decent in the uk then no they are bloody awful.

to amy h: i had same problem with unsolicited calls also have the bt call barring. it still went on until one day i flipped.

each time i answered the phone i calmly said (all calls to this phone are being monitored and recorded) i had to do it a few times but it finally worked no more unsolicited calls.

Answer 14

Only if you can understand what they say - most people can't.

Answer 15

I've had varied experiences and usually end up feeling sorry for the cs advisor!  I've lost the rag a couple of times though because it's like they are stuck to a strict script and cannot go outside of that which can be frustrating when you need a simple answer to a simple question.

Answer 16

Nope they are hard to understand and have to follow a script so if you ask them a question which in any way deviates from the information supplied by the company them have no idea what to do.

Normally I wont deal with a company that does not have a UK call centre if its abroad I take my money to another company, at least they know what I are saying and I can understand them.

Answer 17

They have to stick to a script and only know yes and no because if you talk to them about something else they don't understand and they only get paid a few pounds per week wages, that why all the companies are moving out there. It is the only place that calls you even if you are on the telephone preference service.

Answer 18

I have used the BT one on three occasions and have found them very courteous and helpful...so speaking for myself, yes, and I had no problem understanding them, they probably had more problems understanding me.