Asda wrongly priced an item on ther internet shopping so i bought them now they cancelled my order should they

Question

have still sold them to me at that price and can i demand they do so

Answer 1

They should sell at the price stated - they offered an item for sale at say £5.00 you accepted the contract at that price.... they have to fulful the contract.

Just make sure you check the small print but I don't think that they can wriggle out of this one.

Answer 2

yes i know you can do that in a shop

Answer 3

I bought £50 worth of shopping on-line a month or so back when I had a problem with their pricing.

I bought Surf wash powder priced at approx. £3.00 only to be charged £4.50 or thereabouts, I later received a refund.  

On another occasion I ordered carrots which were priced higher on-line, you may then ask "what is the delivery charge for?"   Asda's argument was that sometimes in-store prices are cheaper - but my argument was the bag clearly showed a price on it, which therefore by law has to be charged at the price displayed otherwise send on-line orders in none standard bags.

I've had numerous problems with the larger supermarkets both on-line and instore.   There is a lot of overcharging and sheer inhcompetence in these places.  

On the flip side of the coin, I've received stuff that I haven't been charged for .   One weekend Asda lost £75.00 to me through staff incompetence instore and another time a £50 refund and the shopping for free due to the right foot not knowing what the left is doing.

Answer 4

Seeing how Asda is Wal-Mart for the UK, when Wal-Mart in the US makes that mistake, they always sell the item for the price that was shown...if the sign says $100 and its actually $400...you'll get it for $100

Answer 5

I think morally they should have sold it to you. But  legally I don't think they obliged to.

Well Bob, it seems they don't have to sell it.  According to the papers!

Answer 6

I work in a shop and i know that whatever the price is advertised at it has to be sold at that price. last week a mistake had been made on our shelf, it was priced at 1p and we had to sell it at that price as that is the law. you need to contact trading standards.

Answer 7

Unfortunately no. An advertised price, in contract law, is known as " an invitation to treat" , more colloquially, to haggle. However if you really have a go at them, tell them you've used their service for years etc, they may just give in and let you have the stuff for free!

Answer 8

Write them a letter do you have the order code?? is it stored on the computers memory?? Chances are they will send you a voucher. Better than nothing i suppose.

Answer 9

yep if  they had a price up and u went to buy it at that price they had to give it to u even if they knew it was the wrong price. how your going to prove it though i dont know..

Answer 10

Im guessin this is the hienekin beer they advertised online last nite at 10p a crate it was spreadin round like wild flower about it so im guessin they recieved lots of orders for it only prob was when i tried to order some they dont deliver to my area lol but i do recommend that if they accepted the order at the time n then refused it later that u shud contact trading standards

Answer 11

The shop may show a price on an item, but it is the customer who offers to buy, and the shop that may either accept or refuse the offer.

So if an item is incorrectly priced, the shop can simply refuse a sale.

The price on the item or sales tag is defined as "an offer to treat", that is to say, an invitation to haggle. Of course, not many shops in the UK are willing to haggle, so it is take it or leave it.

Having said that, I did go to buy a item in a shop last year (not ASDA) but when I took it to the cash desk, a higher price was rung up on the cash register than the price on the shelf label. I pointed this out at the time, the cashier went to the shelf, told me that the price label was incorrect, but nevertheless sold it to me for the lower price.

That does give them a few brownie points.

No, you can't demand that you be allowed to buy an item at the marked price, so ASDA were quite in order to cancel.

Answer 12

absolutely! it was their mistake and you innocently bought the goods at the advertised price. hopefully you've got proof of purchase and an email from them cancelling your order, so you can take it further. ring their customer srevices in the first instance and explain your intentions. they'll probably want to settle it straight away.

James M: it's a breech of trading standards - false advertising. they have to sell at advertised price as companies in the past have been found guilty of doing this in order to lure the customers.