Aussies i need to ask, is anybody else fed up with telstras service??

Question

during a recent house move i stupidly belive that 1 call to telstra would move all my services (internet, foxtel and landline) as im a single bill customer and have a priotiy ( as my daughter is 8 months preg) however the whole process or 3 simple connections ended with telstra missing 5 booked appoitments nemerous calls to them and finally a case with the communications ombudsman! how in 2008 and this happen?

Answer 1

I am not from you area. sounds like they don't care about you. search online and see if there are other companies in your area. here in the State's we have different companies. that are better then the big companies like AT&T, and Verizon. the smaller companies are cheaper for you and they care more for you. this will make the main phone company in area sounds like they are the big one. when you go to the smaller company it hurt's the big company a little. there custmors go done the small one's make more money.

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Answer 2

Yes I have heard that Telstra leaves a bit to be desired, rather like BT here in the UK.

Some time ago I found an excellent service provider, who care about their customers and I know they also operate in Australia, if you would like to find out more about them get in touch with me by email.