Auto Check-In?

Question

Ok so I'm printing my boarding pass now and it tell me something about a Auto Check-In, but I don't really understand it. Can some please explain to me what it is and should I say yes?

Answer 1

1. What is the Automated Check-In Machine (ACM)?

The Automated Check-In Machines (ACM) by Singapore Airlines are self-service kiosks to help you with a faster and more convenient way of checking-in. This mode of check-in is available to all passengers with confirmed tickets on Singapore Airlines. The check in process should take approximately 3 minutes and include printing of your boarding pass.

2. What services do ACM offer?

ACM check-in currently enables you to do the following:



· Check-in for a single passenger

· Perform seat changes after check-in

· Print boarding pass

· Update Frequent Flyer mileage

3. When is ACM check-in available?

All ACM check-in services are available between 50 minutes and 48 hours prior to flight departure time.

4. Who can use ACM check-in?

ACM check-in is available to all Singapore Airlines passengers with the exception of the following categories:



· Passengers under the age of 17 who are travelling alone (unaccompanied minors)

· Passengers under the age of 17 who are travelling without passengers above the age of 17

· Passengers who have indicated a need for special or medical assistance to be provided

· Passengers who are unable to confirm the necessary security or visa /immigration requirements and require  special assistance.

· Passengers travelling in a group of 5 or more

· Passengers who are travelling to destinations in the USA

5. What type(s) of documents are needed for ACM check-in?

ACM check-in requires one of the following to begin:

· Paper ticket issued by Singapore Airlines or your travel agent

· Electronic Ticket (ET) number

· KrisFlyer card

· Credit card used to pay for the ticket

We recommend you use our electronic ticketing system as frequently as possible, as it stores all  ticket details in our database and saves you the need to key in that information again during the check-in process.

Please note that all passengers are required to scan in their passports which should be valid for at least 6 months.

Please note that ACM can only accept standard credit cards currently. Credit cards similar to the "Mini Card" that have an irregular size format or cards with round edges are not accepted at the ACM.

6. Where can I find my Electronic Ticket number?

An electronic ticket number (ET number) is a 13-digit number issued by the system upon the confirmed purchase of a ticket from Singapore Airlines. If you made your ticket purchase online, you will find this number in the top area of your confirmation email.

7. Who is able to use the seat change function on the ACM?

ACM seat-change function is available for all Singapore Airlines passengers.

8. Where is the ACM available?

This mode of check-in is currently available at the Changi International Airport, Singapore. We will be offering this service in more international airports shortly.

9. Is ACM check-in available for all Singapore Airlines flights?

ACM check-in is available for most Singapore Airlines flights.

10. Can I use ACM check-in for codeshare flights?

ACM check-in can only be initiated for codeshare flights operated by Singapore Airlines. For the segment of the codeshare flight operated by other airlines, you will have to check-in with the respective carriers.

Back to top

11. Am I able to use ACM check-in for connecting flights operated by other airlines?

No. ACM check-in is only available for connecting flights that are operated by Singapore Airlines. Passengers will need to go to their corresponding carrier to check in for all other connecting flights operated by other airlines (e.g. Codeshare flights).

12. How many flights am I able to check-in using the ACM?

You can choose to check-in for either all the booked flights that are open for check-in or the immediate flight you are travelling on. Should you have connecting flights on Singapore Airlines, we recommend you check-in 48 hours prior to the departure of your connecting flight.

13. Am I able to check-in with my travelling companions?

No. ACM currently offers check in for one passenger per transaction.

Auto Check-in Machine

14. Am I able to use a different credit card for ACM check-in?

The credit card used for the ticket purchase is required for the ACM check-in process.  Please note that ACM can only accept standard credit cards currently. Credit cards similar to the "Mini Card" that have an irregular size format or cards with round edges are not accepted at the ACM.



Passengers using a KrisFlyer card, paper ticket or Electronic Ticket (ET) number to check-in may be required to produce the credit card used for the ticket purchase for verification.

15. Am I able to use my paper ticket for check in?

You are able to use your paper ticket for check in on the ACM. To begin, simply insert the paper ticket into a slot indicated on the kiosk.

16. Which Frequent Flyer cards can I use to begin check-in on the ACM?

You are only able to use KrisFlyer frequent flyer cards for check in at this time.

17. Why does the kiosk not accept my passport for scanning?

All passports need to contain a magnetic bar stripe which can be read by the ACM.



If you are unable to scan your passport or if your passport does not have the magnetic bar stripe, you can enter your passport details manually through the touch screen.

18. Although I have already checked in and printed my boarding pass, can I still use the ACM to select a new seat?

All passengers who have already checked-in and/or printed their boarding passes cannot use the ACM to select a new seat. Please approach our counter staff for assistance.

19. Why am I unable to check-in even though it is within 48 hours to my flight departure?

You may be unable to check-in via the ACM for the following reasons:



· You may have entered incorrect details.

· Operational exigencies may render check-in via ACMs temporarily unavailable.



In both instances, please approach our counter staff for assistance.

Back to top

20. Why am I prevented from checking-in?

You may be prevented from checking-in if:



· You are under the age of 17 and are travelling alone (unaccompanied minors)

· You are under the age of 17 and travelling with other passengers who are under the age of 12

· You have requested for special or medical assistance to be provided

· You have not agreed with the security or immigration conditions required for travel.

· You have entered an invalid Electronic Ticket number.

· You have used an invalid or different credit card for check-in or credit card verification.

· You are travelling on a group booking.

· You are travelling to a destination in the USA.

21. Why is check-in unavailable for my flight?

Check-in may be unavailable for your flight for the following reasons:



· You may have entered an incorrect flight number.

· The flight may not be open for check-in due to operational exigencies.



Please approach our counter staff for assistance.

22. Why am I required to enter my passport information?

Immigration and Customs Authorities use this data to ensure relevant checks are made before you arrive. Incorrectly entered information may result in a delay in clearance upon arrival.

23. What is Australia Advance Passenger Processing?

Australian immigration law requires all visitors who are not Australian citizens to have authority in the form of a visa, to travel to and stay in Australia.

Under Australia's Advance Passenger Processing (APP) system, visa information is obtained from all overseas travellers (except New Zealand citizens) and is available at airports before passengers arrive.

For more information, please visit the following websites:

Australian Government's Department of Immigration and Multicultural and Indigenous Affairs

Australian Government's Electronic Travel Authority System

For successful Australia Advance Passenger Processing clearance, please ensure:



1. The name that was used during the booking process corresponds with the name in your passport

2. You have a valid electronic visa from the Australian Government's Department of Immigration and Multicultural and Indigenous Affairs (DIMIA)

24. What is New Zealand Advance Passenger Processing?

New Zealand has implemented a new system, Advance Passenger Screening, designed to enhance the security of New Zealand's borders.

You may not be allowed to board your flight to New Zealand if you do not meet the following requirements:

· You do not have an appropriate visa to enter New Zealand

· Your visa has expired

· Your visa has not been transferred to your current/new passport or the passport being used to enter New Zealand

Please ensure your travel documents are updated and that you have the appropriate and current Visa to minimise disruption to your travel plans.

For more information, please visit the New Zealand Immigration Service website.

For successful New Zealand Advance Passenger Processing clearance, kindly ensure:

1. The name that was used during the booking process corresponds with the name in your passport

2. You have a valid visa from the New Zealand Immigration Service

25. When am I considered to have checked-in?

You are considered to be checked-in when your boarding pass has been printed.

Seat Change

26. Can I change my seat during check-in?

You can change seats during the ACM check-in process.

27. How do I change my seat?

The Seat Map for the selected flight will display blue seats indicating availability, while grey seats will indicate unavailability. You can change your seat by selecting one of the blue seats and clicking "Submit."

Singapore Airlines will do its utmost to ensure that your new seat selection is retained. However, we may have to reassign seats without prior notice due to operational exigencies.

Arriving at the Airport

28. Can I use ACM check-in if I have baggage