B&Q customer service?

Question

I am so fed up with B&Q in our town! Every shopping trip there is turning in painful experience that I am too scared to go now, in case I loose it with someone. How long does it take to buy something once you have chosen? Five min, ten? Guess again! Hour and a half!!! Nobody seems to know anything about products, or how to place an order in which you can go away with half goods that are in stock and pick up the rest when it arrives tomorrow. You get, 'Ill just check...Matt! Matt!!' and walks away after Matt leaving you standing there...next pearson comes along 'can I help'...only if he knew how...

Half of the lights on display are discontinued but no indication of it, you find out after you have been choosing for an hour, looked for human to tell you were to pick one from, for them to tell you is discontinued and they are not allowed to touch it until head office sends electrician. Put a label on it!!!! Arghhhh

Anyone else finding customer service a struggle at B&Q stores?

Answer 1

I am sorry to say that they are known for this...

Regards

m

http://www.hoffey.com/dayz.html

Answer 2

I stopped using B&Q some years ago as their customer service is appalling. I ordered goods in store to be delivered to my home. I was told it would take 24hours. I paid nearly £900 by debit card. 6 weeks later the goods still hadn't arrived. The store didn't want to know, because unbeknown to me they had ordered it in my name from their internet site. So it wasn't down to them. Trying to contact customer services was worse than the store. Another 3 weeks later I got a call from the delivery department to say they were going to deliver the fire suite the next day. When they arrived they only had the fire stone and no suite and the fire stone was broken. They refused to take it back with them as they didn't have the paper work for a collection. More phone calls to customer services and eventually 2 weeks later the suite arrives minus a the new fire stone, but they did take the broken one back. To this day 3 years later I still have not recieved a fire stone and they won't give me a refund. The internet site say its down to the store and the store say its down to the internet site. I got so fed up I went out and bought the fire stone else where just so that I could have the fire suite installed. I would never ever buy anything form B&Q ( Instore or on the internet) again and  wouldn't recommend them to anyone.

Answer 3

Why not just shop on line then you'll know what stock they have, i know you probably want a proper look at what you want to buy but on line shopping would take the stress out of the situation and you won't be up on a murder charge.