BT Home Hub phone handset not working --Walkthrough of actions - please help(expert)?

Question

I have a BT Home Hub, the internet works & all the lights are on, on the hub. A seperate phoneline works, however the phone resting on home hub doesnt it says :

"not registered" so i press menu.

Then, "register handset" i press ok,

then "base 1" i press ok.

Then "pin", i put my pin in.

Then it says press & hold but button, i do, the image of a phone of the hub flashes, the phone says "registering please wait" (for about 3 mins).

Then goes back to "not registered", where we were at the start

Should i unplug and uninstall everything and start again?

I've tried phoning BT on another phone but they dont help, SO can you??????????

Answer 1

Yes, unplug the hub from the mains power for about 2 minutes, plug it back in and register your hub 'phone as you did before, following the instructions carefully.

Don't bother un-installing your software.