BT VISION NOT WORKING!! PLEASE HELP

Question

My bt vision has just stoppped working,and i cant turn the box off,i press the on/off button but nothing happens,it just stays on green.Please help!!

Answer 1

Sounds like its locked up.  I would just unplug it for about 30 seconds then plug it back in and try it.

Answer 2

NB - DOING THIS WILL DELETE ANY RECORDED PROGRAMMES

1. Remove the power cable from the rear

2. Press and hold in the down arrow and the ok button on the front of the box.

3. Power up the box with the above buttons pressed in.

4. After 10 seconds release the down and OK buttons.

The V Box will do a complete software down load, which could take between 20 and 30 mins.

The box will switch itself on and off a few times and at times it will appear nothing is happening (watch the hub, you will see the data lights flashing off and on), be patient, it is doing something.

You will see a message saying there is a problem and to call a 0845 number, whilst it displays this it also has a NR01 error code displayed, a greyed bar also moves across the bottom of the screen at least twice.

You will also get displayed a couple of cogs in the centre of the screen. This is all perfectly normal, just wait. It will do what it has to do.

After all this it will ask you to scan for channels.