Bad ISP, What can I do?

Question

My isp (Virgin Media Uk) is only giving my up to 100kbps at all times.

When I am paying for 8MB, my line can support that as well. I have complained many times, but they keep telling me the same thing, reset your router, and they end the call with there is a problem with service at the moment, just got to wait. Problem with service for the last 3 months. And I have to pay off the contract to cancell it.

Answer 1

If you have a written contract for 8MB service, they're in breach of contract and you can void the contract.  Five minutes with an attorney shouldn't cost you anything.

Answer 2

Complain to OFFTEL.

Answer 3

complain enough and get them to refund all ur money and get free internet till its fixed

Answer 4

Sounds to me like they are in breach of contract if they can't provide the bandwidth you are paying for. I would call and ask to speak to someone in charge instead of a $7/hr phone support person.