Bad disneyland experience?

Question

The last time I went, they had the haunted mansion broken down, I got stuck on pirates of the carribean twice, because they were having dificulties, and I waited in line for alice in wonderland for an hour, then it broke down. I emailed and complained, and I told them I wanted to go back and try it again, but I didn't want to pay $66 if it was going to be like last time. I heard that they send out tickets if you are not satisfied. Is this true?

thanks

Answer 1

Disneyland has become a corporate money grubber that trades on a once great name and provides little bang for the buck.  Expensive bad food, broken rides, huge crowds, long lines.  Walk around and see how many people are smiling.  It is worse than a dentist appointment to go to this park.  Churro $3.50, soda $5.15 with a plastic cup.  Cafeteria dinner, $17.50 with a drink.  Admission $90.00.  The park is rusting and dilapidated and has lost all of its old character and the new breed of Disney employee is a rude satirist.  Jungle Boat has been ruined with idiotic comedy that spoils the fun for children.  Too many adults go there without kids.  Annual passes fill the park with locals who clog the streets for a fraction of the cost.  It is not magical anymore.

Answer 2

my family and I visited Disneyland. My daughter is 3 years old and it was her first visit to the park so as you could imagine my husband and I were trying to make this visit as memorable as possible. Our visit started out good, we went on a few rides and had a good lunch at the park. During our visit, we were looking forward to 3 things: Meet the princess's, see the fireworks, and look inside the castle. Unfortunately, due to the wind we were unable to see the fireworks, the princess's were no where in sight at the times and locations we were told they would be at by park staff, and after the fireworks were cancelled and they reopened the castle, we asked up to 5 different Disney staff at what time the castle would be open to tour and not one person could tell us, they would say things like: "its not my department" or "im not sure, we'll just have to wait and see" so, by that time it was probably around 9:45 and we decided to go on the carousel and then head back to our car but then as we walked passed the castle we saw a line to tour the castle. We had enough and didn't want to wait in line when we had already stood by the door for 10 minutes waiting for it to open. All in all we had an ok time but we were extremely disappointed that we were unable to see the 3 things we went to the park for and shocked by how bad the customer service some of the Disney employees we encountered. I expected a lot more from Disney, the experience we had was more or less of an experience we would have at our local state fair. We understood the fireworks had to be cancelled because it would be a major fire hazard but its hard when you tell your 3 year old for a month that we would go to Disneyland and see fireworks, princesses, and the castle and not be able to see any of it and if that wasn't enough we had the worst experience at the Toy Story Parking facility.

We had been at the park from 3 to 10. We were extremely tired and our daughter was falling asleep in my arms. We headed to the parking facility in the Toy Story shuttle as we arrived we headed to C7 (which we had written down) where we had parked our car. We then noticed that our car wasn't were they had directed us, we then went to a staff member and asked if their was more then one C7 parking area in their facility, we were told their wasn't so we headed back to C7 and again our car was no where to be found, we again went back and asked a different staff member and they told us "umm I'm not sure there may be?" and please remember we are still caring our daughter and we were walking back and forth from C7 to all the way across the lot asking for help. You had almost 7 staff member's there and not one of them had any compassion for us…. My husband ran all over the buzz lightyear and Jessie parking lot, and when we started walking to the woody parking lot another staff member stopped us and said that if we arrived at 3 our car would not be in the woody parking area and there was only one C7 and that was in the Buzz parking area so we went back and looked again. I was in tears I thought our vehicle was stolen. We went back and talked to that same staff member again and he said in a very sarcastic manner "are you sure you checked right?" I couldn't believe it!!! He saw us there walking around the parking lot… we were hard to miss…. Our daughter, was tired and crying and I was in tears. Around 10:45 so about 45 minutes of searching we stopped looking and decided to head back to ask a staff member to call the police, so we could report our vehicle stolen. When we asked her to call, she said her walkie talkie was low on batteries and she wouldn't be able to call, she told us to walk across the parking lot to ask another staff member… WOW… what if someone was hurt… what would she have done then… run across the lot and hope that one of her co-workers had a working walkie talkie! So we had found two staff members by the shuttle, one of them was a male, who was also was the person who directed us the buzz parking area and another woman, as we were walking towards them, she noticed that I was in tear and my husband was out of breathe, then man turned his back and tried to continue his conversation with the woman. The woman stopped him and ran over to us and offered her help. We had explained to her what had happened and asked her to call the police, she then told us that there was more then one C7 in their parking facility and walked with us to the Woody area just as we thought our car would have been earlier. Very releaved, I wiped my tears and hugged that only person in that whole parking facility that was helpful and cared. We then got in our car and took our 2 hour drive back to our relatives home. I realize now I should of taken some names down but unfortunately I didn't I could only say that from 10pm to 11pm on 3/27/10 none of your employees at the Toy Story parking facility except for one lady ( she had blonde curly hair) was helpful, they misinformed us and were extremely rude. While we were driving my husband told me "I've never seen anyone leave Disneyland crying and disappointed.

I've told several people regarding my experience and I will continue to tell people and leave several more comments like this one. We were planning to go back in the summer with our families but more then likely we'll pick a different park for our vacation. We spent almost $500 at your park that day and thousands more on merchandise from your Disney stores, but now we have a bad taste in our mouth. I've worked for Starbucks in the past and I am now a Quality Assurance specialist for a great company. I know great customer service and the effects bad customer service has on people. I'm sure your company will do fine with one less customer but I still feel we deserve an apology.