I had my photos developed at Harvey Norman Cleveland, Queensland. After I paid $4.65, I was told the photos would be ready in one hour. I came back one hour later, only to be told that the photos had not been printed and I should come back next day. I came back next day and was told that the photos were still not printed. In the afternoon, I received a call from Harvey Norman. The staff told me that their computer system went down and all images stored were lost. In other words, my photos could not be printed. The staff asked me to either visit the store again to have the photos printed or to bring in the receipt for a refund. I told her it would cost me more in petrol to drive to the store and have the $4.65 refund. I had travelled three times to the store only to be disappointed every time. And for $4.65, I need to travel to Harvey Norman again? I tried to find their head office contact to lodge a complain but none is availabe on their website. How convenient!
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