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Bernina artista 165. i need to meke service to my embroidery machine, the embroidery designs dont

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i need to meke service to my embroidery machine, the embroidery designs dont match when i embroidery, i mean dont embroidery in the place of the fabric it should.i live in mexico and i dont know if there is someone aroud here that knows about this machinesw, i am handicapped and cant take ti to usa.all started cause the thread get intothe embroidery modul bar, i opened and i pull it out slowly, the machine works again but does it out of place.please tell me how can i send ti fix or if i can do it myself

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