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Black ink doesn't print. I have a Lexmark Z611 printer, which always worked perfectly, but two

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I have a Lexmark Z611 printer, which always worked perfectly, but two months ago it suddenly stopped printing in black ink!
I tried everything - refilled the cartridge, even bought the new one, cleaned them both... nothing helps!!!

What should I do??? I am tired of going to the library everytime I need to print something!

thanks,
Olga

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