Blackberry Pearl problem...?

Question

Im trying to reach my address book so i scroll to it and click...and it like freezes my phone...and it wont let me go in to the address book...it'll let me go to every other folder besides that one...how can i fix this...oh btw...is it possible to get a vrius on the phone? I just recently added music to it off the internet.

Answer 1

Hi,

First thing is, go to Options, Security Options, Memory Cleaning, and change it to 'Enabled'

Scroll down to Address Book Cache and click and select "clean Address Book Cache".

Then use the return key to return to the phone normal display.

See if that fixed things!

If not...

Then WITHOUT turning off the phone, take off the back and remove the battery.

Reinsert the battery, wait a little while for the rotating hourglass to disappear.

Check to see if your address book works now!

Good luck!