Blphcatwj0el6e?

Question

has anyone come across this blphcatwj0el6e? it has just appeared on my computer and it wont go away. ive tracked it down to windows - system32 but it wont let me delete it.

if any one can help i would be grateful. ive tried running spybot and norton but the computer wont let me.

thanks

Answer 1

don't ever delete anything in your sys32 folder

it won't let you touch it for good reason

Answer 2

Try running that anti-malware in Safe Mode or Safe Mode With Networking. Both often prevent malware from protecting itself.  

In addition to Spybot S&D, I suggest you also download Ad-Aware 2008 (it's free), install it , update it and run it. If any of the above (or any anti-malware, for that matter) doesn’t seem to be able to run properly or get rid of everything it reports finding, try running it again in Safe Mode.

Also, turn off System Restore to evict any copies of bad stuff that might be lurking there.  

To get into Safe Mode or Safe Mode with Networking:

1.Log out and reboot your machine.

2.When the machine starts the reboot sequence, press the F8 key repeatedly.

3.Select Safe Mode or Safe Mode with Networking from the resulting menu.

4.When the login screen comes up, log in as Administrator.  By default, Administrator has no password.

5.The machine will continue booting, but the Windows desktop will look different.  You won't be able to see the Internet, for instance.

6.When you're finished, log out and reboot back into normal mode.

Note that even if the anti-malware programs get rid of the malware, they may not be able to reverse the effects.  Search the Web for possible fixes.

Update and run everything regularly.

Good luck.