Blu rau dvd question?

Question

My grandma just got a new lap top with a blu ray dvd player. WE just got a blu ray dvd to try it out. It played all the previews fine but when it was time to play the movie the screen went black. I have been fooling with it for a bout 45 mins and I can only get it to play the previews. The movie is Enchanted? What do you think is wrong??

Answer 1

specify what computer it is and do you have BD playing software installed? just give the computer model and i'll be able to help you better

Answer 2

I have heard that most BD players need a firmware update before playing movies.  Although, I would think that one from a brand new laptop would have updates already, but not sure.  Go to the players website and determine if a firmware upgrade may solve your problems.