Broken fridgefreezer with a 12 month guarentee?

Question

My fridgefreezer iz broken its 6 months old and has a 12 month guarentee i bought it from comet. I told comet and two days later an engineer came out and said the compressor was broken and would have to be ordered and usually takes a week this was friday, the following friday i rung the company to find out if they were coming that day and was told the part was on order but hadnt come in yet and i would be informed when it was, its now in total from me informing them 11 days that iv had a broken fridgefreezer which is a total pain. How long can they legally take to fix it and leave me without a working fridgefreezer ?

Answer 1

the law states that they have to fix it in a "reasonable" amount of time.

There is no definiton of reasonable though. You'd have to take comet to court and argue out what reasonable was.

Answer 2

Let the engineer get his teeth into this problem as the question is in dental

Answer 3

err isn't this suppose to be dental?

Answer 4

Give them a time limit ,and say i shall get this F/f transported back to your shop,,, that usually hurries them up Good Luck ,

Answer 5

Phone them and say "you have forty eight hours to fix my bloody fridge before i come to your shop and help myself to another".

Answer 6

Phone Consumers Direct - they will tell you exactly what the law is - they will also tell you what you can legally say to Comet - there will be a reference made with them - so if you don't get any joy with Comet then you can go back to them and they will tell you what legal steps to take - but usually after first phone call to them there's normally no need - best of luck - hope this helps