Bt broadband-i kept downloading too much(well the kids did) so i asked to be upgraded to unlimited downloads?

Question

ive returned from my hols and they have sent me a new Hub-ive yet to put it in. My questions are-does my phone number stay the same? and will i have to change my email address? i just thought they did it from there end and didnt realise id get a new hub etc, can anyone help please? im trying to ring them but having trouble getting through

Answer 1

Absolutely no need for concern. You'll keep your existing phone number, and waht you do with your hub is up to you. Mine is in a box in the garage, as I don't need to share my computer with anyone. Good luck!

Answer 2

They send out new boxes when you upgrade,like the other person said you don't need to do anything with it but i will say what i did.When we upgraded the first time it also gave us more broadband speed so you need to check what the speed limit for you existing one is because you could get faster broadband with you new one you will just have to check.Mine when from 1mb speed to 4mb speed because the box allowed more through.

Answer 3

Just set it up the same as before and you will be charged accordingly. Your phone No will remain unchanged as will your e-mail. I found it much easier e-mailing them. It was the only way I could make contact fairly speedily. To phone is a nightmare.

Answer 4

just swop the cables over and you are go.your home page etc stay the same.