Bt homehub!?

Question

We bought a BT package and we are disguisted with the service we have recieved... our BT vision box came with a hole in the top of it... two adapters we had Both broke! faulty!!!!

Bt homehub ( oh here we go )

our brand new laptop is not picking up the homehub even if we are 10 cm away! closer? 5 cm wont pick up till about 21 mins since the laptops turned on! we phoned BT 4 times

over 1 hour on the phone each call... and its still not being picked up for long! and guess what... they showed me the same technique?

our phone cuts out sometimes

now my question?

we are stuck with a 18month contract

is there anyway we can inform BT we are leaving because of the service and not being charged with like a early leavers charge? would we keep our BT line if we did? Thanks hope you can help!

Answer 1

I think you  would have to still pay, but I should write to BT and tell them how disgusted you are with them and threaten not to pay the bill. They will, hopefully treat you a bit more decently.

Answer 2

Write a letter and send it recorded delivery to their head office. Explain that they have 14 days to rectify all your complaints or you will be leaving them. They are in breach of contract. I took them to court once and won. Don't be afraid.

Answer 3

How long have you had it?

Mine took about 6 weeks to 'bed in ' .

I take it you are wireless? They changed the frequency without letting me know...but once that was sorted its not too bad now.

I do agree though it ain't 'all that' and the 18 month tie in for what for you is really bad service is p1ss poor. Isn't someone trying a test legal case at the mo?

Trawl through the resolved Q's on here as I do remember someone advising how to get around paying that charge.

Best of luck.

Answer 4

hi basically you have a right as a consumer to receive a good standard of service for what your paying for and clearly bt are not providing this. 2 hours to an indian call centre speaking 9 times out of ten to somebody with a poor understanding of english is enough to make you want to throw your homehub out of the window. tell bt youve had enough and cancel the contract stating why and you will not be charged. your phone service will not be affected.

Answer 5

we know what you are going through, it is a big headache. we got help in the end and it is working now

Try  BT.com/support & advice/support and advice hub page.

hope your problem will be sorted soon

Answer 6

You have paid for a service that you have not recieved so in other words BT are not fullfilling their contract. What this means is that the contract is null and void and you should claim back what youve already paid including set up costs etc.

Write to them keeping a copy and send one recorded post explaining that you have not recieved the service and you expect reasnable compansation while it isnt working ie so youre not paying for it. Also say you are giving them 10 days to rectify this before you will begin action through the small claims court.

Me thinks youll find them more cooperative. Owen