Business Studies Case Study?

Question

What is the best way to get top marks?

My question is 'How Should Fast Food Companies Pay & Motivate Their Staff?'

Answer 1

  My feeling is that they should carry on just as they are doing because there is not the incentive there to improve anything they do. The way the whole system is run is so slap dash that they are never going to encourage a better class of clientele and those that use it will never demand anything better. It does not need a lot of expertise to carry out the work that is needed to serve those that patronise the fast food chains. It is a unique niche in the market, keep it that way.

Answer 2

One of the obvious answers would be how they would get them to work as a team and be able to have job satisfaction with a job that can be quite repetitive .

It is too easy just to say pay the staff more because obviously there will be an optimum amount they can pay before there would be insufficient profit to justify having the outlet

Having managed staff over a number of years a lot of the job satisfaction for the manager and the staff is to ensure there is a good system of staff appraisals in place . This must not be just the manager telling the individual how good/bad they are doing . It must be a two way exchange with feedback from both sides including evidence to back up

Setting individual objectives related to the strategy of the business and the outlet , but also including personal development of the individual member of staff . These objectives to be reviewed every two months and written into the personal record

Staff should be encouraged to have team social events like bowling , or a meal , these could be based say on shift groups

Overall like any other business training is the key and all staff should be given encouragement and support to improve their skills

If possible annual performance bonuses should be agreed , related to the company profit , but also individual performance against their agreed objectives