CAN YOU BELIEVE, it's been 5 years and my friend still did not get her Kitchenaid Mixer from SEARS!!?

Question

Hello,

At the time when my friend had purchased several major appliances from SEARS CANADA, there was a special promotion, "If you bought five major appliances, you will receive a Kitchenaid Mixer (Value: $700.00) free." They had bought 6 major appliances, so they were eligible. A few months went by, they didn't receive it. The Sales Associate said he filled out the form and sent it. He then resent it, spoke to the relevant people, nothing got done. My friend, a year later was then refered to the Store Manager. He said he would handle it, still no results. He left a few months later, my friend spoke to the new Manager, still no results. Finaly, she got refered to the President of the store, and she was offered a $200.00 Gift Certificate. That's not right, for a value worth $700.00!! RECEIVING THE MIXER IS WHAT'S RIGHT!! I am currently searching for other leads to help with this situation. Please send any other helpful leads or suggestions if possible.

Thank you! Lola

Answer 1

I'm afraid if after 5 years this problem hasn't been resolved it never will be. Your friend should have been more agressive from the beginning and not waited for this much time to pass, the only thing I can think of is have her contact Peter Silverman on CITY TV or Goldhawk (don't know what station) and let them do an expose on the story. Other than that your friend is most likely SOL, sorry.