Cable v-box Audio Description constantly on.?

Question

I got home just now, and the audio description is turned on.

I have been in the menu, and turned it off, but it's STILL ON!! I have tried turning off the v-box, resetting it. and turning it back on. and it's still on.

Can anyone tell me how to turn it off?

Answer 1

It sounds like Virgin Media has accidently switched the streams so the AD track is being broadcast as standard instead of the non-AD. I'd give them a call and discuss it. If you have a VM phone-line you can call 151 which is their "faults" number.

At least, that's the only explanation I can think of!