Call centre productivity, call per person per hour?

Question

HI,

I WAS WONDERING IF ANYBODY OUT THERE HAS ANY SUGGESTIONS TO INCREASE THE CALLS PER PERSON PER HOUR, in a performance driven communications??

Answer 1

I believe that I hold the record of 114 calls in 1 day.

Let them work from home and save them 2 hours of driving.

Answer 2

I work in a call center myself. If a call is in Que, answer it, don't wait for you phone to ring, answer other lines. Good luck!