Called support tech.almost an hour

Question

called support tech.almost an hour ago and talked with a?uchujjw {that's his name}.i bought a warranty for 3 yrs 329.99 $,i was to get an e mail confirmation so far,i have not recieved any email.I am worried because i used my credit card.I also called the 1800 number to check and they said for me to wait 5 min. no e mail yet.IF I don't get an e mail i will be very worried and i will stop my order.Help? thank you.It's well over an hour now. ms castillo