Can I transfer my mortgage to another company without refinancing?

Question

I live in PA. My mortgage company was recently bought out and the giant conglomerate that purchased my loan has horrible customer service. Anytime I call about anything, I get 7 different answers. The left hand doesn't know what the right one is doing. I've only had the mortgage for about 2 years, so I doubt I could refinance. (Plus, I don't really have any extra cash for that. I also have another baby on the way.) Additionally, my company recently made a mistake and did a double payment deduction from my account, which they now say they are unable to refund! And since all the extra money automatically went to principle, I still have to make another payment next month! I Any suggestions on what I can do?

Answer 1

If you transfer your mortgage to another company then that would be considered refinancing. Your current company has to refund the extra that they deducted out of your account....they have no choice. .....that is illegal.

Call and speak to a manager.

Answer 2

First, the answer to your question is no.  A transfer would be a refi.

Second, if in fact the loan processor made a mistake:  they took out two payments instead of one,  the bottom line is that some one is lying to you or they don't know what they are talking about.  Mistakes happen, but they have an obligation to fix any mistakes that they made.  

You need to talk to someone higher up in the department; do not take no for an answer; and complain -- loudly -- in writing to the address listed on your mortgage statement (for dispute resolution).