Can a car insurance claims adjuster reopen an investigation after it has been resolved????

Question

Geico assigned a wacko adjuster to me who is either real brilliant or extremely stupid. She decided to reopen an investigation that she had resolved and approved my payment.

Answer 1

Yes, they can.  Were you already paid for your damages?  If so, I suggest that you contact the adjuster and find out why she paid you again.  An auditor will likely find the error in the future, and you will need to reimburse the company if this is what happened.

Answer 2

yep, its done all the time

Answer 3

Whenever a claim is reassigned the new adjuster has a duty to review the entire claim and reopen the investigation if necessary.  Adjusters can access your prior insurance history, without your consent, if necessary.  It sounds like your claim is in the fraud unit which isn't a big deal....claims on relatively new policies are often looked at a bit more thoroughly everyday.  But they just don't see a claim and say oh the policy is 55 days old let's move it to fraud.  There are several underlying factors in addition to this that would cause it to go there.  And once it's in the fraud unit the rules are drastically different.  You don't have any rights and how far can it go?  Worst case scenario to the district attorney's office or attorney generals office....but it has to be something pretty heavy to get that far.

A site I've recommended in the past would be...

http://www.surveyland.org/jump.php?link=...

Hope that helps.

Answer 4

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Answer 5

Whether a claim is 'open' or 'closed' (or 'reopened') doesn't really mean anything to you. If all of your damages have been paid, why are you concerned? Could it be that the company is investigating something that you don't want them to?

Answer 6

Yes, they can.