I've been involved w/ this daycare for 3 of my children & 9 years all together. I've had ups & down w/ the director who has been extremely unprofessional in the past. I've learned to to ignore her when she's in a bad mood. However, I called to advise them that as of next week my 5 year old child will no longer be attending the daycare b/c he is entering kindergarden starting Monday, after the assistant director told me to submit a letter etc.. she asked would I like to be transferred to my 7 mo.daughter to check up on her as I do daily, I said "yes" she put me on hold, that's when the director picked up & said. Your a week behind on your co pay fee are you calling to make a payment? I explain to her the check was already dropped in their box on friday (which she hadn't checked yet) I then proceeded to ask her could I switch to monthly payments b/c I know that's an option. She cut me off & said "look im just letting you know how much you owe, no need to get an attitude" I was only asking a question I said, but you seem to be short w/ me is everything ok? Her response was "I'm done talking w/ u, Im transferring to your daughter b/c god forbid if I have to call & ask for a payment! Not to mention the payment was there & she never called me I called about a different subject. I was really disturbed & contacted corporate & as I expected corporate was only concerned about the payment & not how unprofessional & rude her director was. Not satisfied I was generating a letter to send to the president of the company. My goal was to gather my thoughts & send a letter out by next week Wednesday. Than the issue today occured I walked into the daycare proceeded to get my child from his class, the director was walking towards me & she must of said "hi " and I didn't hear her, she than shouted out "hi" making direct eye contact. I was very startled & before I can response she she said I need to have a word w/u. She said "since your going to be like that, you have two weeks to remove your children", my response was I'll be writing the president, she reminded me again I have to weeks. So upset I immediately called corporate again & explained what happened even she agreed you cant make someone leave b/c they didn't speak. She said she will get back to me. When she did, she expained to me, it's hard to see exactly what's happening when she's not there & how she understands my concerns w/ the director but feels the director is doing her job and she feels it's in our best interest if I do take two weeks to find another daycare. At that point I requested a meeting w/ the president. The lady from corporate said he was unavailable but she will get back to me in the morning. Either way my intentions will be to remove my daughter but WHAT ARE MY RIGHTS? I know I have the right for freedom of speech & my payments are up to date. Someone/ anyone please give me advise on what I should do next.
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