Can car dealer change GM discount after sale?

Question

I have a friend who bought a new car, used her aunt's GM discount and signed on the dotted line. Now, the dealer is coming back saying that the discount is not as much as what she "said" it was and she owed them money. For one, when does a car dealer take someone's word on a discount price? For two, the automated system gave a "code" for the type of discount to give to the dealer - my friend does not know what these codes mean but did give them to the sales rep. Do you think the dealer should have to eat this extra cost?

Answer 1

She should talk to his superior and the finance manager, together. They should be able to figure something out. The contract has already been signed. They are responsible for the terms as well. She should also contact the Better Business Bureau. If they do not honor the contract she should be able to take the car back and shop elsewhere.

Answer 2

Once the contract is signed and accepted, it cannot be changed. The dealer will either need to abide by the terms (just as they would require the buyer to) or face legal action for breech of contract.

Answer 3

Don't give the dealer any more money.  Once the sales transaction is done...it's done, especially after all the paperwork is signed.  If they screwed up...they eat the cost.  Period.

Answer 4

The GM discounts are similar to Fords A,X,Z, and D plans. The price is on the vehicle invoice and is not negotiable. Your friend has the right to look at the invoice to see the correct price, which would be "Supplier". Employee discount is better than a Supplier discount and the buyer must obtain an authorization code before the dealership will get paid.

The codes come from either her Aunt's on-line account, or by the human resources department. Once the dealership receives the code, they would go to www.gmdealerworld.com and get an Approval Code. The number has to coincide with the buyers birthday and ZIP code. Here is the list of eligible employee purchasers:

Eligible employees and retired employees are able to sponsor their spouses, children, grandchildren, parents, stepparents, grandparents (including in-law and

step), siblings (including full, half and step), stepchildren, step grandchildren, mother-/father-in-law, sons-/daughters-in-law and brothers-/sisters-in-law.

IF the contracts are complete and the deal is funded, then she should be fine. We really need more details, specially what paperwork was signed because her situation is borderline. Good luck and I hope this helps.

Answer 5

if the price is in black and white they cant change it,she could take it to court if need be,however ,her aunt works for gm she could lose her job