Can get adsl but no dialtone 4 phone line. Removed splitter & tried ph(new) on its own but still no dialtone??

Question

I have two phone connection points in my house(A&B) one(A) is connected to a two way splitter for ph and internet the other(B) just to a normal landline phone handset. At first my handset phone got fuzzy (with nothing plugged into the other connection point(A)) and now I have no dialtone at all. (On either (A) or (B)). However when the internet connection(A) is plugged back in I can still get the internet but yet I have no phone dialtone. Can anyone tell me what the problem might be? Why can I get ADSL and not have a dialtone? My current service provider tells me that I need a filter but I have never needed a filter before and I could receive both phone and internet successfully with just a splitter. The last time I had no phone dialtone I maintained that I had been disconnected at the exchange(this was proved correct) however my service provider maintained that the problem was due to a security system/portable phone interference--neither of which I posess.

Answer 1

Hi moudiwar:Go TO the D- Mark box. Unplug the cord from the jack.Plug in a regular corded telephone. If you get DIALTONE, which I dout that you will, it would be your problem. The pair of wires that goes from your location into the telephone Central Office splits & goes to two different equipment locations.One is your dialtone line & has battery & ground on it. The internet connection is bridged on to this circuit for your adsl. You can have one without the other, which appears to be your situation. I assume it is a telco problem. Good luck. exbelltel