Can i get a refund on train tickets??

Question

Can i get a refund on train tickets??

Answer 1

Depends on a number of issues.

When is the ticket valid. Has any part been used. Is it more than 7 days since purchase. Reason for refund.

You must go back to the origin station to start the refund procedure, there is normally a £10 administration charge to pay. Then forms to fill in which the clerk will assist you with.

If the refund is a season ticket refund or partial refund then a calculation will be made as to part used+free entitlement of travel-fare paid-admin charge. Normally a clerk will tell you if the reason or sum is ok and worth your while in refunding, otherwise take a company form and send it to the companies customer help desk for further consideration.

Dont expect an automatic refund there and then. Each station and company has a floor limt a clerk can authorise for refund, normally about £50 if it is greater then it will go to the area chief clerk who would have a higher floor limt they could authorise, if it is greater than that it goes to the Area Manager and finally to Head Office Accounts if over a few thousand pounds. The money will be paid back to yourself in the original form of payment, cash for cash, card for card, cheque for cheque and if paid via a warrant then issued back to the issuing agent.

If the clerk can not authorise a repayment at once due to floor limit then expect the payment to be ready within a 28 day window and obviously if paid back to card or cheque a little longer for processing of accounts through clearing banks.

Hope this all helps.

Answer 2

Go to your ticket office and find out if they can do it there if not they will give you a form to fill out that you can send to the Train Operating Companies head office.

Answer 3

just go on a diffrent day....

Answer 4

it just depends on the reason.

if the train was delayed and you had to catch another train, and paid a seperate fare then you can get a refund.

Try the national rail web site and they may be able to help.

Answer 5

I will bet the train company has a phone or two--call them and ask