Can i make a claim against the airline?

Question

In late June I was due to leave from a UK airport with Monarch to fly to Florida. Upon arrival at the airport my flight had been delayed by an hour. As the new time approched it was again delayed by an hour, then again by another hour, then by 40 mins. By the time the flight was called it was close to if not exceeding a 4 hour delay.

The flight was ment to be straight through but problems obtaining a replacement plane for our original one that had become 'unavailable' resulted in them having to use a smaller plane and so a stop off in Cannad to refuel was required. They claimed this would take approximatly 45 mins.

After landing in Cannada we were kept on the plane while they refueled which took close to 2 hours before being flown on to Florida.

Under the various EU acts can i make a claim against the airline in these circumstances?

Answer 1

Id actually make a claim on your travel insurance, they do this by tracking down every hour you were delayed on your flight, however to do this you will need to get a letter from your flight company detailing the delay details.

Answer 2

You can make a claim any 1 can ,but you need 2 consider  why everything took place that day from, weather, mechanical, safety of passengers,flight crews,ground crews, and what was happening in other destinations you would be traveling 2 and through.

Answer 3

Maybe. If you complain directly to the airline, no. BUT, you might be able to take them to small claims court and sue them for the value of the baggage. but you will never see the bag again. :(

Answer 4

Hi there I work for BA in check in, if the delay was down to the airline which it was then any delay from 0-3hrs 59Min's all the airline has to provide you with is a meal voucher to get food and drink, after 4 hours the airline should offer you a refund of your ticket if you no longer wish to travel or part refund if you have already used part of your ticket, or re-booking to the same destination or alternative destination, if overnight stay is required then the airline is responsible to provide you with accommodation. However the airlines obligation is to get you from A to B not necessarily on the same flight and they can do an aircraft change at any given time wither it be a larger aircraft or smaller one. In this case the airline has got you to your final destination and you have agreed to take the flight that they have provided for you. You could go through your travel insurance but you probably wont really get anything from them nor will you get anything by claiming from the EU regulations. Ask the airline for a notification of rights letter they are obliged to give you one upon request and read it thoroughly as there is allot of things in there that people by pass.

hope this helps

Answer 5

I very much doubt the airline will give any compensation - this is not normally given for delays.

As the previous respondent says, this is normally covered by your travel insurance.  However, most travel insurance policies do not pay out unless the delay is more than 12 hours and that is just the delay for the original take-off, not for further delays on the way.  Check your insurance policy wording, but i don't think you have a case here unfortunately.