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Can not get computer to. Can not get computer to recognize my Canon Rebel camera on her computer.

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Can not get computer to recognize my Canon Rebel camera on her computer. My wife has installed Canon Solutions Disk 31.0 on her computer and is able to down load photos from her Canln A720 IS camera. I can not. Have reinstalled Solutions disk per instructions but still Rebel camera unrecognized.Can you please help?

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