Can someone help me with Quickbooks???

Question

So this is what happened. btw I don't know what the heck on doing on this program. i noticed a lot of invoices that hadn't been received as a payment. so i went through each customer and found it's missing invoice and assumed it was just never entered. so i entered it. i found like 7 involves for one company that appeared to be never entered. but after i did that i noticed in their customer center that it was now -47.58. So now that company showed 47.48 dollars as credit to their account. obviously this isn't good because basically i charged them twice and quick books is showing money that isn't there.

I would like to know how to delete these extra invoices. i try right clicking and then edit invoice but it said i need to delete the deposit first. how do i fix this??? And why would it show in the receive payment area if it was already entered?? help would be great. :)

Answer 1

try going to customer center, there you can delete invoices as well as payments by selecting and pressing cntrl+D

Answer 2

When you create an invoice to a customer, you need to clear out the invoice when the customer pays it.  If you "receive payment" you need to choose which invoice(s) are being paid off when you receive that payment and select them in the "receive payment" screen.  Also be sure to go through and record the deposit when you put the money in the bank.

As for the double payment, I suspect that you were not clearing the invoices when the payment was received and just simply debiting your account and crediting the customer.  Once you credit them again (by going through and selecting that the invoice is paid) you are saying that they paid you that amount again.  Get it?   Sounds like you could use a crash course in accounting and Quickbooks.  I'd be glad to help if you need.