Can they do that?

Question

i recently went to a toyota dealer to have my celica worked on. when i left i made another appointment for a few days away to have a part put in. when i got home i realised that my registration was still at the dealers. i called them and they said they did indeed have it and acted like it was no big deal. i cant readily drive back there because it is 40 min away and my cars a little unreliable without that part. is it normal for the dealer to keep the papers? i'll get them back in a few days at the appointment but i still feel uncomfortable not having them with me

Answer 1

I've never delt with dealer's but I can't think of any reason why they would need your registration papers?? Be sure to as them to hang on to it until your next appointment.. and if your lucky they'll still have it when you get there...

Tim

Answer 2

You didn't make clear WHY they have them.  If they took them to make sure you pay your bill, or to make sure you come back, report them to the police and never go back there!  They have no right to do that!

If you left them there, well, that's your problem.

Answer 3

The big question is whether they, the dealer, took the registration out of the car without your knowledge ( in which case I think they are way out of bounds... ) or if you took it out of your wallet/purse for whatever reason and forgot to put it back ( in which case it's your fault, not theirs... )

Answer 4

there are indeed other Toyota dealers more reputable and reliable.  You can choose to go to those others.  You might have to drive 60 min., but why couldn't you choose a mechanic from a non-Toyota shop, a generic mechanic that might be better than the toyota.

Answer 5

There is no reason in the world why the dealership has to ask for or see the registration when you are getting mechanical work done on it.  Only if you are trading in for a better car.  This sounds fishy.  I wouldn't go there again.  Check BBB for any complaints against them.

Answer 6

they should have gave you back the owners card along with your receipt as soon as you payed them. i guess you will have to get someone to take you to get it back. boy!, ill tell you, some of these garages, they keep complaining they dont have work, then they s***w people around. iam just glad iam able to do my own work.

Answer 7

You left it there, It's up to you to go get it if you want it.