Can you help me with a printer problem?

Question

Hi the other day I printed something but decided to stop so I went to control panel and hit delete task for that document. But now, when I click on my printer status, it still says deleting that document and it's not letting me print anything else. Please help. Thanks a lot in advance.

Answer 1

Do this first                                                   PRINTER SPOOL

Start

Settings

Printers and faxes

Left click the printer icon. Here is where the prints jobs are in queue

• A lot of times you can’t clear them, so...

•Go to Start / Run and type in "services.msc" then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic

You may have to repeat this procedure

Answer 2

Turn off the printer and reboot the computer.  This will delete it out of the computer and memory of the printer.

Make sure that it is still printing after rebooting by printing the test page.